Privacy Policy - Terms and Conditions
Trentham Cleaning Co. — Privacy Policy
Last Updated: June 2026
At Trentham Cleaning Co. (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website trenthamcleaningco.com or engage our domestic, commercial, and short-stay cleaning services.
1. Information We Collect
We may collect personal information from you that is necessary to provide our services and respond to your inquiries. This includes:
Contact Information: Your name, email address, phone number, and postal or service address.
Property Details: Information about your home, commercial property, or short-stay rental (e.g., size, access instructions, alarm codes).
Payment Information: Financial details necessary to process invoices or payments (processed securely via third-party payment gateways; we do not store your full card details).
Usage Data: IP addresses, browser types, and website behavior collected via cookies to help improve our online experience.
2. How We Use Your Information
We use the information we collect to:
Schedule, manage, and execute your cleaning bookings.
Communicate with you regarding quotes, booking confirmations, and updates.
Issue invoices, process payments, and manage accounts.
Improve our website functionality and customer service.
Comply with legal obligations or resolve disputes.
3. Sharing and Disclosing Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only to the extent necessary to run our business:
Employees and Subcontractors: Our professional cleaning staff who require access to your service address and specific cleaning checklists.
Service Providers: Third-party software providers (e.g., scheduling tools, email platforms, accounting software like Xero).
Legal Compliance: If required by Australian law, law enforcement, or regulatory bodies.
4. Security of Your Information
We take reasonable physical, electronic, and managerial steps to secure your personal information from unauthorized access, loss, or misuse. This includes secure data storage and encrypted website forms. However, no data transmission over the internet can be guaranteed as 100% secure.
5. Accessing and Correcting Your Data
You have the right to request access to the personal information we hold about you or ask that it be corrected or updated. To make a request, please contact us at ask@trenthamcleaningco.com.
6. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.
Terms and Conditions
Trentham Cleaning Co. — Terms and Conditions
Last Updated: June 2026
Welcome to Trentham Cleaning Co. By accessing our website trenthamcleaningco.com or booking our domestic, commercial, or short-stay cleaning services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Services and Quotes
Scope of Work: The cleaning services provided will be strictly limited to the agreed-upon checklist or package selected at the time of booking.
Quotes: All online or over-the-phone quotes are estimates based on the information provided by the client. We reserve the right to amend the final quote if the property condition, size, or requirements differ significantly from what was described.
2. Access and Safety
Property Access: The client must provide our staff with unhindered access to the property at the scheduled time (e.g., via a key, lockbox, or being present). If our team cannot access the property within 20 minutes of arrival, a lock-out fee equal to 50% of the service cost may apply.
Utilities: The client must ensure that electricity and running hot/cold water are available at the property. If utilities are turned off, we may not be able to complete the service, and full booking charges may still apply.
Safety Hazards: Clients must notify us of any potential hazards (e.g., structural damage, biohazards, aggressive pets). We reserve the right to instruct our staff to leave a property if they encounter unsafe working environments.
3. Short-Stay & Holiday Rentals
For short-stay/Airbnb accommodation cleans, bookings must be locked in ahead of time. While we aim to accommodate rapid turnaround schedules, we are not responsible for guest delays or late check-outs that impede our ability to complete a clean before the next guest arrives.
4. Cancellations and Rescheduling
We understand that plans change, but last-minute cancellations directly impact our scheduling and staff.
More than 48 hours notice: No fee.
24 to 48 hours notice: A cancellation fee of 25% of the total booking price may be charged.
Less than 24 hours notice or same-day cancellation: A cancellation fee of 50% of the total booking price may be charged.
5. Payment Terms
Invoices are issued upon completion of the service (unless a pre-payment agreement is in place).
All invoices must be paid within 7 days of the invoice date unless otherwise specified in writing. Late payments may incur a standard administrative fee or suspension of future recurring services.
6. Complaints and Breakage/Damage
Satisfaction Guarantee: If you are not completely satisfied with a clean, you must notify us within 24 hours of completion. We will gladly return to rectify the specific areas of concern free of charge. We do not offer cash refunds.
Accidental Damage: Our team is fully insured and meticulous, but accidents can happen. If our staff accidentally damages an item, we will notify you immediately. Trentham Cleaning Co. is not liable for damage to items that were already broken, unstable, or improperly secured prior to our arrival.
7. Australian Consumer Law (ACL)
Nothing in these terms limits, excludes, or modifies any consumer guarantees or rights provided to you under the Australian Consumer Law.