Private Residence Management
Private Residence Management by TCC
Your property is an investment in lifestyle, not just real estate. Our Private Residence Management arm offers total peace of mind for premium homeowners and weekenders in the Hepburn Shire. From custom care takers, regular maintenance checks, and emergency response to ensuring your home is perfectly stocked, warm, and lit before your arrival—we handle everything.
To maintain an uncompromising standard of discrete, white-glove service, we limit our management portfolio to just 10 select properties at any given time.
Register your interest for the upcoming season.
The House Manual
Every exceptional home has a rhythm, and no two are exactly alike. As part of our Private Residence Management service, we build a bespoke, highly detailed House Manual specifically for your property. We audit, document, and map every system so that our management team, incoming guests, or emergency trades can run your residence with absolute precision—even in your absence.
Here is what we map and manage for you:
The Command Center (Utilities & Shut-offs): Exact physical locations and step-by-step instructions for water mains, gas valves, solar isolators, and electrical safety switches.
Smart Home & Entertainment Systems: Guides for operating custom heating/cooling zones, Wi-Fi networks, sound systems, and automated lighting.
Security & Access Protocols: Encrypted logging of alarm codes, gate operations, lockbox locations, and key holding procedures.
Appliance & Feature Care: Manufacturer-specific maintenance rules for premium finishes, high-end kitchen appliances, fireplaces, and pool/spa automation.
Emergency & Local Trade Network: A pre-vetted, immediate-contact matrix of preferred local electricians, plumbers, and emergency services who already know your property layout.
Why this matters: This isn’t just a binder on a counter. It is a living, digital and physical document that removes the guesswork from property care, protects your warranties, and ensures your home is never left vulnerable to human error.
On-Site Trade Liason and Coordination
When your property requires cleaning, maintenance, repairs, or upgrades, we act as your trusted, on-the-ground representatives. From routine septic servicing and chimney sweeps to emergency plumbing fixes,trust us to represent you.
We seamlessly handle the logistics so you don’t have to:
The Vetted Network: We tap into our curated matrix of trusted, fully insured local tradespeople who prioritize our portfolio clients.
Access & Security: We securely meet, brief, and supervise contractors on-site, ensuring your home’s security protocols and House Manual rules are strictly respected.
Quality Control & Reporting: We don’t just hand over keys. We inspect the finished work, verify the site is left immaculate, and send you photographic confirmation before signing off on completion.
The TCC Standard: You receive one clear, consolidated update from us. No endless phone tags, no missed appointment windows, and no stressful trips up the highway just to let a technician through the front door.
Emergency On-site Response and Inspection
I am a true Hepburn Shire local, you don’t have to guess what is happening at your property. If an urgent concern arises, I can be physically on-site to inspect, secure, and assess your residence within 30 minutes of your call.
Whether it is checking for fallen branches after a wild weather front, letting in an emergency plumber at midnight, or investigating a security alert, you have a trusted, immediate responder right down the road. I will provide live updates and eyes-on-the-ground clarity, turning a potential property crisis into a handled situation before you even have time to stress.
Bespoke Concierge & Estate Logistics
Our care extends far beyond physical maintenance; we curate the day-to-day logistics that keep your estate running seamlessly. Whether you are away for a month or arriving for the weekend, we handle the subtle details that elevate a property from an empty house to a living home.
Arrival & Welcome Provisions: Arrive to a warm home, a lit fire, and a perfectly styled kitchen. We source and stock your preferred local wines, artisanal produce, fresh flowers, and kitchen essentials prior to your arrival.
Mail & Parcel Management: Discretion-first mail collection, secure parcel acceptance, and forward-shipping of urgent documents so your mailbox never looks overflowed or abandoned.
Curbside Bin Logistics: We manage the weekly council waste and recycling schedules, moving bins to the curb and returning them discreetly out of sight post-collection.
Asset Inventories & Collection Audits: Detailed tracking and photographic cataloging of high-value house assets, premium linens, and fine dinnerware to ensure your estate remains perfectly accounted for.
Pet Sitting & Canine Care Coordination: We connect you with, vet, and schedule elite local pet care professionals so your family companions are pampered upon arrival or safely minded while you are away.
Premium Additions
Cellar & Pantry Management: Maintaining proper temperature/humidity logs for private wine cellars, rotating vintages, and organizing deep-pantry inventories.
Vehicular Readiness (“Key-Turn” Vehicle Care): Ensuring property vehicles (Motorcycles, SUVs, classic cars, or ATVs left on-site) are periodically started so batteries don’t die, checking tyre pressures, and arranging for professional detailing before your weekend arrival.
Fine Art & Specialty Material Oversight: Specialized visual checks for high-value artwork, sculptures, premium marble, or bespoke timber finishes that require specific humidity controls or specialist cleaning techniques unique to the damp/cold Hepburn winters.
Pre-Season Hospitality Prep: Coordinating with local private chefs, caterers, or landscape designers ahead of summer parties or private family events, ensuring the property infrastructure is flawless for guests.